Gainesville Regional Utilities (GRU) is a citizen-owned, multi-service utility in Gainesville, Fla., providing reliable electric, natural gas, water, wastewater and telecommunications services to more than 93,000 retail and wholesale customers in Gainesville and the surrounding community. As an engaged participant in an innovative community, GRU offers programs and services to help customers manage their utility use and save money. GRU also has a proven commitment to renewable energy.In September 2017, Hurricane Irma impacted the Gainesville area with approximately 12 inches of rain and wind gusts of up to 70 mph. GRU crew members worked around the clock to restore all customers in Gainesville and surrounding area.
GRU deployed MIMS Mobile configured for damage assessment, days before the storm. With minimal training, crews collected over 275 damage assessments. That information was shared with System Control to assist outage management efforts and with the Incident Command Center to inform the executive and management teams with near real-time updates.
After the Hurricane Irma, GRU worked diligently to restore power to all effected customers with 86% of customers restored within 48 hours.
Organization: Gainesville Regional Utilities
Industry: Electric Utility“A testament to the simplicity of MIMS Mobile is evident by just a 30-minute training class that was given on how to use MIMS Mobile and how to complete the damage assessment. The flexibility of MIMS Mobile was demonstrated by adjustments to searches for end users within minutes of the request using MIMS Configuration and then deployed to all users upon the next MIMS Sync cycle. One of the top favorites with MIMS Mobile is the performance of the application, the speed at which the map redraws, fast searches and the capability of attaching photos to a damage assessment. From the damage assessments collected with MIMS Mobile we will be able to generate materials requests at the warehouse and determine estimated restoration time based on estimated man-hours.”Darris Friend, Technical System Analyst SR, Gainesville Regional Utilities