Our IT department installed GO! Sync on a client machine and licensed it but now I can’t run a sync.

  • This happens occasionally when IT logins in with Admin privileges to install a machine, then does not set them as below for all Users.
  • Verify permissions have been set for the $data folder:
  • $data – Read / Write / Modify for all Users (typically User group), not just Admins

  • Verify permissions have been set for the $app folder:
  • $app – Read / Write / Modify / Execute for all Users (typically User group), not just Admins